Outlook Web Access (OWA) an online mail access application used by various business organizations to allow their employees to check their mails from anywhere by accessing through web browser. However, OWA sometimes shows problem while accessing this application which should be addressed to avoid inconvenience to users. Microsoft outlook technical support can help to troubleshoot the login related issues.
How OWA Works?
OWA is an IIS-based web application with an user-interface that allows a clients to access this web service by sending a request to the IIS server over port 80 (HTTP) or 443 (HTTPS). When the initial server request the client for the authentication of credentials, the OWS server takes the credentials and try to authenticate the client, and after the authentication clients can login and check their mail account.
Client Web Browser Problems
It is one of the most common problem in which client gets message like OWA webpage not found, and there might be many possible issues. If another computer can access the OWA site then, the issues is possibly with the computer’s internet connection which should be addressed with the help of outlook support assistance. Sometimes WAN connection linking to OWA server get down could be also the reason behind the malfunctioning or DNS entry could be invalid which should be checked.
IIS Connection Related Issues
IIS connection and other issues related with breakdowns are one of the most likely causes of OWA issues. It is quite difficult to troubleshoot the IIS problems, but with the help of Outlook Support Number it is very easy to fix the issue. Before we troubleshoot, check OWA server and verify the internet connection. Now check the network connection by accessing other computer and try ping first by IP and then by FQDN. If ping fails, then either firewalls blocks ICMP packets or there is no connectivity between your machine and OWN server. Due to DNS issues IIS connection problems can also arrive.
Firewall Related Problems
If you have check all your connections through ping verification and DND server check, and still you are not able to connect OWA server, then there is issue most likely due to firewall related issues or the failure of IIS. Anyway, you can test connection behind the firewall which will show your exact status of your OWA server. Just use the client machine to test the OWA server without the firewall protection. If the test is successful then your firewall is the main problem, so open the relevant ports to allow inbound traffic.
OWA Website’s IP Verification
If your firewall and IIS connection is working properly and not creating any problem then you have to very your IP address of your website. Right-click the OWA website and select properties and click on web site tab and verify that the IP address is correct. By the default, the IP address that will be set as All Unassigned should be only used for the default website. Hence, OWA site should have a dedicated IP addresses, whereas on website tab you should also verify that OWA site is configured to use port 80. You can also dial Outlook Help Number +1-855-465-0984 to troubleshoot outlook web access login related issues.